Overnight Agent Night Auditor

Remington Hospitality•Los Angeles, CA

4d•Onsite

About The Position

The Overnight Agent Night Auditor performs daily audit functions for the hotel’s front office and outlets, reviews room and tax postings for accuracy, corrects errors, and ensures house charges are posted accurately and on time. The role may include daily backups and maintenance of the front office computer system, night audit program, reservation system, and related systems, as applicable. The position follows the management company’s accounting and credit policies and procedures. The role also performs front desk duties, including check-ins, check-outs, payments, reservations, PBX operation, and answering calls within three rings. Guests should be served promptly, warmly, courteously, and professionally, with clear and accurate directions to room locations. This is an in-office role requiring work in a standard office environment. Work involves prolonged sitting and computer use, occasional standing and walking, frequent keyboarding and other fine motor tasks, communication with guests and colleagues, and occasional lifting or moving of items weighing 10–25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Maintain attention to tasks and complete assignments on time despite frequent interruptions.
Demonstrate a high work ethic and self-initiative.
May be required to work varying schedules, including nights, weekends, and holidays.
Work effectively as part of a team focused on providing great guest experiences.
Ability to work in a standard office environment, including prolonged sitting and computer work for 6–8 hours a day.
Ability to communicate effectively verbally and in writing.
Ability to lift and/or move 10–25 pounds as needed.
Ability to read computer screens and printed materials and, for certain roles, differentiate colors.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Perform daily audit functions for the front office and each hotel outlet.
Review room and tax postings on the computer or register for accuracy and correct errors immediately.
Ensure all house charges are posted accurately and in a timely fashion.
Complete daily backups of the front office computer system and night audit program, if applicable.
Complete front office system rebuilds and reservation-system and related computer maintenance, if applicable.
Follow management company accounting and credit policies and procedures.
Perform front desk functions, including check-ins, check-outs, payments, reservations, and PBX operation.
Answer calls within three rings.
Treat guests promptly, warmly, courteously, and professionally.
Provide accurate and clear directions to room locations.