Part Time Night Auditor/Front Desk Agent

Home2 Suites Normal • Normal, IL

6d

About The Position

As a Part Time Night Auditor/Front Desk Agent at Superhost Hospitality’s Home2 Suites Normal, you will support overnight accounting and front desk operations. The schedule includes three shifts per week as a Night Auditor and one shift per week as a Front Desk Agent.

As a Night Auditor, you will audit financial transactions, reconcile daily revenue, complete end-of-day accounting, submit income journals, review tax-exempt documentation, verify out-of-order room status, and support accounts receivable and accounts payable tasks. You will also monitor security cameras and respond to overnight guest concerns and emergencies.

As a Front Desk Agent, you will welcome guests, handle check-ins and check-outs, reservations and inquiries, process payments, maintain guest records, resolve concerns, and communicate guest needs to team members.

Requirements

• Strong attention to detail and accuracy in financial records.
• Excellent customer service and communication skills.
• Ability to stay calm and resolve issues efficiently.
• Comfortable using hotel systems and accounting software.
• Reliable transportation.
• Availability to work overnight shifts, including weekends and holidays.

Responsibilities

• Perform nightly audits to ensure accurate financial transactions and daily revenue reconciliation.
• Complete end-of-day accounting processes and submit income journals.
• Review and validate tax-exempt documentation.
• Verify out-of-order room status.
• Support accounts receivable through aging reports, collections, and client billing.
• Enter accounts payable invoices accurately and in a timely manner.
• Monitor security cameras and help maintain a safe and secure environment.
• Respond to overnight guest concerns and emergencies.
• Welcome guests and assist with check-ins and check-outs.
• Handle reservations, guest inquiries, and requests.
• Provide friendly, professional service and resolve guest concerns.
• Process payments and maintain accurate guest records.
• Communicate guest needs and important updates to appropriate team members.

Benefits

• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at hotel partners and franchises worldwide.
• Participation in a wellness program.
• On-demand pay opportunities for access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture and the opportunity to participate in the Culture Committee.
• Opportunities to learn new skills, take on new responsibilities, and grow into bigger roles.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed