Front Desk Agent

Marriott Vacations Worldwide•Kaanapali, HI

About The Position

At Marriott Vacations Worldwide (MVW), the Front Desk Agent assists Owners and guests with memorable vacation experiences in a supportive, friendly, and beautiful work environment. The role checks Owners and guests into their villas, explains property amenities and room features, and provides information about services, operating hours, and local attractions. The agent responds to questions, concerns, and requests, coordinates with other departments to resolve issues, and follows up to ensure guests are satisfied. The position also answers and routes telephone calls and may include bellman and runner duties depending on the property or location. Job duties may vary by property, team size, or facility.

Requirements

Available to work various shifts, including third shift (overnight), holidays, and both weekend days.
Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Able to stand, sit, or walk for an extended period of time.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be required to undergo background and drug screening, contingent on company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, and local areas of interest and activities.
Listen and respond positively to guests’ questions, concerns, and requests, and contact other departments to help resolve guest issues.
Identify and explain room features, such as use of the room key and the locations of ice and vending areas.
Follow up with Owners and guests to confirm that requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the proper department as applicable.
Assist with bellman and runner duties when required by the facility or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.