Front Desk Agent - Full-Time
About The Position
The Front Desk Agent provides smooth guest arrival and departure procedures while maintaining high hospitality standards. The role verifies room blocks, pre-registration, and room pre-assignments, and assigns rooms based on location, rate, guaranteed room type, Marriott Rewards membership, or group status. The Front Desk Agent also handles guest concerns professionally and promptly, taking appropriate action to support guest satisfaction. The position welcomes guests, provides information about hotel services and local amenities, supports reservations and check-in/check-out, and assists with account and payment procedures. It also involves maintaining accurate Front Desk reports and following hotel policies for cash handling, credit, and guest security.
Responsibilities
- Greet guests warmly and professionally, creating a welcoming atmosphere upon arrival.
- Assign rooms based on room location, rate, room-selling strategies, guaranteed room types, Marriott Rewards membership, or group status.
- Issue room keys and provide escort instructions to the Bellhop.
- Respond to guest inquiries about hotel services, registration, local amenities, entertainment, and travel directions, and provide recommendations.
- Stay informed about in-house groups or events and current local events to provide relevant information to guests.
- Understand qualified discounts, their availability, and the appropriate application of vouchers for eligible guests.
- Handle future and same-day reservations, including walk-in guests.
- Conduct guest check-ins and check-outs efficiently, knowledgeably, and professionally.
- Assist guests with Front Desk safe deposit boxes while maintaining the security and confidentiality of their belongings.
- Post, correct, or adjust charges to guest accounts accurately.
- Follow established hotel credit, cash-in-advance, and check-cashing procedures.
- Complete Front Desk reports thoroughly and maintain accurate, timely documentation.
- Handle cash transactions accurately and in accordance with cash-handling procedures.
- Address guest concerns professionally and promptly, finding appropriate solutions to support guest satisfaction.
- Verify room blocks, pre-registration, and room pre-assignments.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending account (FSA)
- Health savings account (HSA)
- Short- and long-term disability
- Paid holidays
- Vacation
- Paid time off (PTO)
- Sick leave
- 401(k) with matching
- Tuition reimbursement
- Hotel discounts
- Food and beverage discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
