Full-Time Front Desk Agent

Schulte Companies • Baton Rouge, LA

1d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for front desk operations. The role focuses on providing hospitable, authentic service and attending promptly to guest needs and inquiries. The representative greets arriving guests, supports check-in and check-out, handles telephone inquiries, maintains the front desk area, and follows procedures for cash handling and guest personal information. IHG/Opera experience is preferred. The position requires a flexible schedule, specifically including evenings and weekends.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High school education at minimum.
• Basic computer skills.
• Effective verbal and written communication skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.
• Willingness to work a flexible schedule, specifically evenings and weekends.

Nice To Haves

• IHG/Opera experience.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank; count it at the beginning and end of each shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized and assist with lobby activation as needed.
• Follow proper procedures when handling guest personal, private, and identifiable (PPI) data.
• Follow the check-in and check-out checklist with guests.
• Retrieve required identification documents and forms of payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED