Front Desk Agent

Pyramid Global Hospitality•Bishop, CA

4d•$20 - $21•Onsite

About The Position

Pyramid Global Hospitality is hiring a Front Desk Agent for Wayfinder Bishop in Bishop, California. The Front Desk Agent creates a memorable first impression, checks in and registers guests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The role emphasizes engaging customer service, meaningful guest connections, and resolving issues in ways that exceed guest expectations. The position offers an opportunity to develop a career in hospitality.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people.
An outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by being engaging and taking a sincere interest in guests.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help resolve problems and “WOW” guests through recovery when things aren’t quite right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff, providing other departments with necessary information.
Know all emergency procedures and policies.
Maintain the house bank.
Communicate all pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.