Front Desk Agent

Bally's Chicago • Baton Rouge, LA

5d

About The Position

The Front Desk Agent provides friendly, professional, timely, and consistently high-quality service to hotel guests and team members. The role handles guest check-in and checkout, accommodations, reservations, phone calls, messages, payments, and account postings while maintaining awareness of hotel operations and available amenities. The agent reports safety, maintenance, and operational concerns to the appropriate supervisor or party, and performs related duties as assigned. Duties and responsibilities may change at any time with or without notice.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Experience with hotel operating systems.
• Previous experience with computers.
• Hotel experience.

Responsibilities

• Build positive relations with guests and team members.
• Participate in departmental and company meetings.
• Provide consistent, high-quality service to team members and guests.
• Perform friendly, professional, and timely check-in and checkout processes for arrivals and departures.
• Assign guest accommodations in accordance with procedures and SOPs.
• Answer phones within three rings while following the company phone script.
• Accurately take messages for guests and initiate actions as needed.
• Obtain proper identification and a form of payment during guest check-in.
• Create and update guest reservations upon request based on hotel availability.
• Monitor room availability and report issues to a supervisor.
• Handle assigned bank in accordance with established internal controls and accurately post accounts to guest folios.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting front desk operations.
• Process guest payments and accounts efficiently, accurately, and in a timely manner upon checkout.
• Explain hotel amenities, including catering, rooms, packages, and food and beverage outlets.
• Bring problems to the attention of the manager or supervisor on duty.
• Proactively prioritize needs and effectively manage resources.
• Immediately report safety hazards, problems, or maintenance issues to the appropriate party.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED