Front Desk Agent

Embassy Suites by Hilton San Rafael at Marin Center • San Rafael, CA

4d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and provides warm, professional service throughout their stay. The role supports a welcoming and seamless guest experience by managing check-in and check-out, handling reservations, responding to inquiries and concerns, and sharing information about hotel services and local attractions. The agent reports to the Front Office Manager or Front Office Supervisor. Hotel experience is a plus; applicants should have a combination of education and experience. The role may offer opportunities for career growth in hospitality, including front office and hotel operations management.

Requirements

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Must be flexible and able to work weekends and holidays.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.
• A combination of education and experience.

Nice To Haves

• Hotel experience.

Responsibilities

• Welcome guests and provide assistance throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO).
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.
• Career growth opportunities across the nationwide portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed