Front Desk Agent

Pyramid Global Hospitality • Bellevue, WA

4d • Onsite

About The Position

Pyramid Global Hospitality is hiring a Front Desk Agent for the InterContinental Seattle Bellevue in downtown Bellevue. The hotel has 208 guest rooms and 12,000 square feet of meeting and event space. The role creates a welcoming first impression, checks in and registers guests, and provides information about the hotel, its amenities, and the local area. The agent helps resolve guest concerns, promotes hotel programs, follows established procedures for financial transactions, and works with other hotel departments to support guest service and operations.

The role suits an outgoing, engaging person who enjoys connecting with guests and delivering memorable service. The position requires standing for the duration of the shift and availability for various shifts, including weekends and holidays. The listed compensation is $25 per hour.

Full-time associate benefits include paid time off, seven paid holidays and two floating holidays, medical, dental and vision insurance, matching 401(k), health savings and flexible spending accounts, supplemental insurance, disability and life insurance, an employee assistance program, and pet insurance. All associates are offered a competitive salary, matching 401(k), and cash incentive programs. The posting also lists sick time for part-time associates.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Create an engaging first impression and help guests discover their hotel experience.
• Provide exceptional, sincere customer service.
• Check guests in and register them, ensuring proper credit, recording and fulfilling special requests, and establishing accurate information.
• Resolve problems and recover guest experiences when things are not right.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff and assist other departments with necessary information.
• Know and follow emergency procedures and policies.
• Maintain the house bank.
• Communicate pertinent information to the manager on duty.
• Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Benefits

• Paid time off, accruing at 2.15 hours for every 40 hours worked (approximately 14 days).
• Seven paid holidays and two floating holidays.
• Medical insurance through United Healthcare, dental insurance, and vision insurance, available on the first of the month after the start date.
• Competitive matching 401(k).
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Supplemental medical insurance, including accident, critical illness, and hospitality indemnity insurance.
• Supplemental short-term disability insurance.
• Basic life and accidental dismemberment insurance.
• Basic long-term disability insurance.
• Optional life insurance buy-ups.
• Employee Assistance Program.
• Pet insurance.
• Cash incentive programs.
• Part-time associates accrue sick time at one hour for every 30 hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED