Front Desk Agent I - Club Wyndham Riverside Suites Resort
About The Position
The Front Desk Agent I welcomes guests and helps make their vacations memorable from registration through checkout. The role provides hospitality by sharing information about the resort and nearby attractions, quoting room rates, confirming reservations, and responding to guest questions and concerns. It also involves guest registration, issuing unit keys, processing and balancing payments, and ensuring guest folios accurately reflect charges and credits. The position offers $16 per hour. The posting notes shift flexibility, including weekends, morning and afternoon shifts, and some nights. Benefits are available to associates working 30 or more hours per week, with some benefits potentially available to associates working fewer hours where required by law.
Requirements
- Maintain a professional appearance and positive, can-do attitude.
- Communicate effectively and be able to read, write, and understand English.
- Solve problems with minimal supervision.
- Have basic math skills and knowledge of proper cash-handling procedures.
- Multitask and work in a fast-paced environment.
- Demonstrate strong attention to detail and organizational skills.
- Have basic computer and office skills.
Responsibilities
- Welcome guests and provide warm, friendly service.
- Guide guests through registration, issue unit keys, and share information about the resort and local attractions.
- Process cash and credit card transactions according to established procedures.
- Balance cash receipts, perform bucket checks, and handle other cashier and money-handling responsibilities.
- Complete check-out procedures and verify that guest folios show the correct charges and credits.
- Reserve and confirm individual and group reservations.
- Provide room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Benefits
- Medical coverage
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position and eligibility
- Parental leave, depending on position and eligibility
- Holidays, depending on position and eligibility
- Paid volunteer time through a Wish Day at an approved organization
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
