Guest Services Agent/Front Desk Associate - Club Wyndham Park City Frostwood Resort

Travel + Leisure Co. • Park City, UT

16d

About The Position

As a Guest Services Associate, you welcome guests and provide friendly, attentive service from registration through checkout. You share information about the resort and nearby attractions, provide room rate quotes, confirm reservations, and respond to guest inquiries and concerns. The role also involves front-desk registration and checkout, processing and balancing payments, and maintaining accurate guest folios.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills and the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashier and money-handling responsibilities.
• Complete checkout procedures and verify charges and credits on guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Depending on position, paid time off, parental leave, and holidays.
• Paid volunteer time through Wish Day.
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed