Guest Services Associate - 2nd Shift Club Wyndham Nashville Resort
About The Position
The Guest Services Associate is responsible for completing daily Front Desk functions and ensuring that Owners and Guests receive efficient, courteous service. The role welcomes guests throughout their stay with a proactive and positive attitude and completes special projects and other duties as assigned. The position handles guest arrivals and departures, reservations, payments, inquiries, and service requests. It also involves coordinating with other resort departments, maintaining shift records and balancing cash receipts, and carrying out light administrative and mail-distribution duties.
Responsibilities
- Perform daily Front Desk functions, including guest check-in and check-out, answering phones, completing shift checklists, and processing related transactions.
- Direct Owner and guest requests to the appropriate department and respond courteously, efficiently, and professionally to service requests.
- Perform light administrative duties, including sending and receiving faxes, making copies, and sending email correspondence.
- Greet and register guests, establish necessary credit, and issue keys appropriately.
- Answer telephones and PBX calls using proper telephone etiquette and direct calls accordingly.
- Receive guest requests and complaints and ensure appropriate action is taken.
- Answer questions about resort amenities, services, policies, area attractions, dining, and directions.
- Communicate with other departments as needed by telephone and two-way radio.
- Complete check-out procedures, calculate bills, collect payment, and make change as required.
- Make, confirm, and cancel reservations, and answer guest questions about reservations.
- Balance cash receipts and work performed during the shift and perform a bucket check.
- Distribute guest and staff mail and messages as necessary.
- Post charges for faxes, copies, laundry, and purchases from food, beverage, or convenience store outlets.
- Complete special projects and other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, depending on position
- Parental leave, depending on position
- Holidays, depending on position
- Paid volunteer time (Wish Day)
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
