Guest Services Associate- Club Wyndham Towers on The Grove Resort

Wyndham Hotels & Resorts • Myrtle Beach, SC

4d

About The Position

As a Guest Services Associate, you provide welcoming, attentive service that helps make guests’ vacations memorable from registration through checkout. You share information about the resort and nearby attractions, provide room-rate quotes, and reserve and confirm individual or group reservations. The role also involves guest registration and checkout, handling payments and cash receipts, and promptly addressing guest inquiries and concerns.

Requirements

• Maintain a professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests and guide them through the registration process.
• Issue unit keys and provide information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashiering and money-handling responsibilities.
• Complete checkout procedures and verify that guest folios reflect the correct charges and credits.
• Reserve and confirm individual and group reservations.
• Provide room-rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Depending on position, paid time off, parental leave, and holidays
• Wish Day paid time to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed