Night Audit- Club Wyndham SeaWatch Resort

Travel + Leisure Co.•Myrtle Beach, SC

13d

About The Position

The Night Auditor is responsible for preparing and completing night audit work and may handle all Front Office functions during the third shift. Duties include completing the daily computer-procedure checklist; balancing the day’s transactions and paperwork, including movie revenue, telephone postings, valet laundry, and server and desk-agent paperwork; generating Food and Beverage audit reports; maintaining required records and log books; preparing initial direct bills with supporting folio or banquet-check documentation for the Property Accountant; and handling guest requests during the third shift. The role also performs Guest Services and front desk duties, including greeting and registering guests, issuing keys, providing resort and local information, processing cash and credit card transactions, balancing receipts and shift work, posting guest charges, completing check-out, preparing deposits, and securing the assigned bank. The Night Auditor checks departure folios and cash sheets, resets the credit card system, updates no-shows, runs the final night audit and reports, and coordinates with site accounting about daily transactions. The position responds to guest concerns, supports service recovery, coordinates with other departments, and follows applicable audit, quality assurance, loss prevention, and operating procedures. Associates are expected to demonstrate the company’s “Count On Me” philosophy and perform other duties as needed.

Requirements

High school diploma or equivalent.
Organizational skills and excellent communication skills.
Ability to acquire job skills and learn company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to prioritize customer service and solve problems with minimal guidance.
Ability to read, write, and understand English.
Basic office skills, including basic math and proper cash-handling procedures.
Professional appearance and a positive, can-do attitude toward guests and staff.
Ability to multitask and work in a fast-paced environment.
People-oriented, able to work independently or with others as needed, and detail-oriented.
PC skills and knowledge of accounting systems.
Ability to use basic office equipment, including fax machines, copiers, and printers.
Knowledge of Microsoft Word, Excel, and Outlook, and key systems.
Ability to change activities frequently while operating a switchboard or computer keyboard.
One year of front desk experience in a hospitality or hotel environment and/or one year of customer service experience in a service or retail environment.
One year of accounting experience.
Experience may be accepted in place of the education requirement unless legally prohibited.

Nice To Haves

Accounting education preferred.
Hotel hospitality front-office accounting knowledge is a plus.

Responsibilities

Complete the daily Night Audit computer-procedure checklist and balance the day’s work and transaction paperwork.
Generate reports required for the Food and Beverage audit and maintain records and log books according to standards.
Prepare initial direct bills and provide supporting folio or banquet-check documentation to the Property Accountant.
Handle guest requests during the third shift as needed.
Greet and register guests, issue unit keys, and provide resort information and information about area attractions.
Process cash and credit card transactions, post guest charges, balance receipts and shift work, prepare deposits, and count and secure the assigned bank.
Complete guest check-out procedures; check departure folios and verify daily cash sheets for accuracy.
Complete cashier and other reports, perform a shift bucket check, close and reset the credit card system, update no-shows, and run the final night audit and associated reports.
Coordinate with site accounting on daily transactions, cash drops, and credit cards.
Respond to guest inquiries and concerns, resolve issues where possible, recommend service recovery, and escalate matters requiring follow-up.
Promote teamwork and quality service through communication and coordination with other departments.
Follow Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Demonstrate the company’s “Count On Me” philosophy by being responsive, respectful, and committed to providing a great experience.
Perform other duties as needed.