Guest Services Associate- Club Wyndham Galena Resort
About The Position
Travel + Leisure Co. is seeking a Guest Services Associate for Club Wyndham Galena Resort. The role helps make guests’ vacations memorable through welcoming service from registration through checkout. The associate shares information about the resort and nearby attractions, provides room-rate quotes, confirms reservations, and responds to guest inquiries and concerns. The position also involves guest registration and checkout, issuing unit keys, processing and balancing cash and credit card transactions, checking guest folios for accurate charges and credits, and handling reservations for individuals and groups. Candidates should bring a professional appearance, a positive attitude, strong communication and organizational skills, basic math and computer skills, and the ability to solve problems and multitask in a fast-paced environment. The stated starting compensation is generally $16.00–$18.00 per hour. Comprehensive health and welfare benefits are offered to associates working 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by law. Benefit eligibility and availability may depend on position, tenure, or provider availability. Temporary and seasonal associates are ineligible for paid time off.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills, including the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash-handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and office skills.
Responsibilities
- Welcome guests and provide friendly, warm service.
- Guide guests through registration, issue unit keys, and share information about the resort and area attractions.
- Process cash and credit card transactions according to established procedures.
- Balance cash receipts, perform bucket checks, and handle other cashier and money-handling responsibilities.
- Complete guest checkout procedures and verify that charges and credits are correctly reflected in guest folios.
- Reserve and confirm reservations for individuals and groups.
- Provide room-rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid volunteer time through Wish Day, subject to program terms
- 401(k) with employer match, subject to eligibility requirements including tenure
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Paid time off, depending on position
- Parental leave, depending on position
- Paid holidays, depending on position
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
