Assistant General Manager II - Club Wyndham Galena

Travel + Leisure Co.•Galena, IL

7d•$71,825 - $84,500

About The Position

The Assistant General Manager for Resort Operations supports the General Manager in developing and executing resort operations while maintaining Wyndham Destinations service standards. The role oversees daily operations across resort departments, including Guest Services, Housekeeping, and Maintenance, and manages various financial aspects of the resort. The Assistant General Manager helps maintain positive, professional relationships with guests, associates, sales teams, vendors, and board members. The role also ensures the site meets quality, internal audit, and loss prevention standards through audits and inspections. The Assistant General Manager identifies process improvements and best practices, executes strategic goals, and participates in or facilitates committee and team plans. The role attracts, coaches, trains, and retains talent, and partners with Human Resources to help minimize employee relations issues and litigation exposure, particularly involving documentation, harassment, and discrimination. Financial duties include developing and managing annual operating budgets, identifying cost reductions and operational improvements, analyzing expense data, reviewing monthly financial reports and P&L results, responding to budget variances, and coordinating with corporate and regional accounting partners. The role also maintains a strong working knowledge of the HOA relationship and ensures compliance with Internal Audit standards.

Requirements

Proven strong leadership ability.
Understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action.
Working knowledge of Housekeeping, Front Desk, Maintenance, and Food & Beverage departments.
Proficiency in MS Word, Excel, and PowerPoint.
3–5 years of property, vacation ownership, or hotel management experience with mixed discipline.
Working knowledge of HOA standards and documents, governing statutes, and board meeting procedures.

Responsibilities

Identify process improvements and best practices.
Execute strategic goals and participate in or facilitate committee and team plans.
Attract, coach, train, and retain talent; engage associates and support their development.
Partner with Human Resources to minimize employee relations issues and litigation exposure, with particular attention to documentation, harassment, and discrimination.
Manage and support financial aspects of the resort.
Develop annual operations budgets, identify cost reductions and operational improvements, and analyze expense data periodically.
Work with Corporate Accounting to prepare, review, and analyze monthly financial reports and explain the impact of revenue, profit, or expenses on financial results.
Understand monthly P&L reports.
Work with regional accounting partners to ensure compliance, manage and forecast annual departmental budgets, and review and respond to variances.
Ensure the site meets Internal Audit standards.
Maintain a strong working knowledge of the HOA relationship.
Oversee daily operations of resort departments, including Guest Services, Housekeeping, and Maintenance.
Maintain positive and professional relationships with guests, associates, sales, vendors, and board members.
Conduct audits and inspections to ensure the site meets quality, internal, and loss prevention standards.