Rooms Manager - Club Wyndham Waikiki Marina
About The Position
The Rooms Manager is responsible for the daily operation of the resort’s Housekeeping and Maintenance departments. The role oversees administrative, accounting, guest service, housekeeping, associate development, and related functions for both departments, ensuring successful implementation and performance. The Rooms Manager meets owners’ needs, manages varying schedules and weekly staffing forecasts, participates in daily unit inspections, trains staff on ROPs/DOPs standards, and is responsible for selecting and developing associates in both departments. The role ensures appropriate staffing and scheduling for productivity, controls payroll costs, communicates priorities through daily and weekly meetings, and works to meet guest satisfaction goals. The Rooms Manager identifies process improvements, manages room inventory to maximize occupancy and reduce offline inventory, resolves guest concerns, owns the audit process, and ensures compliance with quality assurance, loss prevention, and safety standards. The position also manages departmental finances, prepares the annual budget, analyzes expenses and variances, maintains cost control and retail inventory appearance, coordinates with contracted staff and association stakeholders, and represents the resort in the General Manager’s absence.
Requirements
- Strong leadership skills, including the ability to coach, mentor, and train staff effectively.
- Strategic thinking.
- 2 to 5 years of hotel or resort experience.
- Excellent communication skills.
- Proficiency in Microsoft Excel, Word, and Outlook.
Responsibilities
- Oversee daily operations of the Housekeeping and Maintenance departments, including administrative, accounting, guest service, and associate development functions.
- Meet owners’ needs and manage varying schedules, forecasts, and weekly staffing levels.
- Participate in daily unit inspections to ensure standards are met.
- Train staff on ROPs/DOPs standards for both departments.
- Select and develop associates in both departments.
- Ensure proper staffing and scheduling for maximum productivity and control payroll costs to support profitability.
- Communicate priorities to staff through daily and weekly meetings.
- Ensure guest satisfaction goals are met and resolve guest concerns.
- Identify process improvements that support efficient service for the team and guests.
- Manage room inventory to achieve high occupancy and reduce offline inventory.
- Own and manage the audit process.
- Ensure compliance with Quality Assurance, Loss Prevention, and safety procedures in both departments.
- Manage departmental financial matters and prepare the annual budget, including identifying cost reductions and operational improvements and analyzing expense data and variances.
- Maintain cost control and the appearance of retail inventory.
- Liaise with contracted staff to ensure targets and objectives are met, and partner with association stakeholders to promote efficiency and consistency in rooms and common areas.
- Represent the resort in the General Manager’s absence and manage priorities in line with the overall operation.
- Maintain high-level communication concerning all aspects of the operation.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Wish Day paid time to volunteer at an approved organization
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
