Guest Services Associate - 2nd Shift Club Wyndham Nashville Resort

Wyndham Hotels & Resorts • Nashville, TN

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About The Position

The Guest Services Representative is responsible for completing daily Front Desk functions and ensuring that all Owners and Guests receive efficient and courteous service. The role helps guests feel welcome throughout their stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and other duties as assigned.

Responsibilities

• Perform daily Front Desk functions, including guest check-in and check-out, answering phones, completing shift checklists, and processing related transactions.
• Direct owner and guest requests to the appropriate department and respond courteously, efficiently, and professionally to service requests.
• Perform light administrative duties, such as sending and receiving faxes, making copies, and sending email correspondence.
• Greet and register guests, establish necessary credit, and issue keys appropriately.
• Answer telephones and PBX calls using proper telephone etiquette and direct calls accordingly.
• Receive guest requests and complaints and ensure appropriate action is taken.
• Answer inquiries about resort amenities, services, policies, area attractions, dining, and directions.
• Communicate with other departments by telephone and two-way radio as needed.
• Complete check-out procedures, compute bills, collect payments, and make change as required.
• Make, confirm, and cancel guest reservations and answer questions about reservations.
• Balance cash receipts and work performed during the shift, and perform a bucket check.
• Distribute guest and staff mail and messages as needed.
• Post charges for faxes, copies, laundry, and charges from food, beverage, or convenience store outlets.
• Complete special projects and other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, parental leave, and holidays depending on position
• Paid volunteer time through Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed