Front Desk - Wyndham

Expotel Hospitality•New Orleans, LA

9d•$0 - $16

About The Position

The Front Desk Clerk at Wyndham Garden Baronne Plaza, 201 Baronne St, New Orleans, LA 70112, provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The position follows Expotel Hospitality Service standards and supports safe and efficient hotel operations. The clerk greets guests, answers questions about hotel services and local options, handles reservations and guest arrivals and departures, follows cash-handling and credit policies, and maintains communication with hotel employees and departments. The role also involves operating front desk systems and, if applicable, the PBX console; managing packages, mail, and messages; completing shift reports and paperwork; and maintaining guest promotions and programs.

Requirements

High school diploma or equivalent required.
College coursework in a related field is helpful.
Hotel or related-field experience preferred.
Computer experience preferred.
Ability to stand for the entire shift.
Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexibility to work long hours sometimes required.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.
Computer experience.

Responsibilities

Provide attentive, friendly, courteous, and efficient service to guests and employees.
Greet and welcome guests approaching the Front Desk according to service standards.
Handle guest check-ins and checkouts efficiently and courteously.
Answer questions about hotel services, facilities, operating hours, restaurants, transportation, entertainment, and other local options.
Maintain proper operation of the PBX console and meet hotel standards, if applicable.
Log and deliver packages, mail, and messages to guests and meeting rooms.
Review the Front Office log and Trace File daily.
Follow cash-handling and credit policies.
Stay informed about room rates, packages, promotions, in-house groups, and closed-out or restricted dates.
Obtain necessary information for room reservations and follow the rate-quoting scenario.
Maintain knowledge of hospitality terminology and emergency procedures, and assist as needed.
Use proper two-way radio etiquette when communicating with employees.
Operate relevant aspects of the Front Desk computer system.
Complete all tasks on the shift checklist in a timely and efficient manner.
Complete bucket checks, room rate verification reports, and housekeeping reports.
Balance and prepare individual paperwork for shift closing according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a professional appearance and grooming, including wearing the proper uniform and nametag.
Maintain regular attendance as required by the hotel schedule.
Establish and maintain good communication and teamwork with employees and other hotel departments.
Comply with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.