ASSISTANT FRONT DESK MANAGER - Wyndham Grand Pittsburgh
About The Position
The Assistant Front Desk Manager supports the Front Desk Manager with daily front desk operations and staff supervision while helping provide exceptional guest service and a welcoming environment. The role oversees check-in and check-out, reservations, billing accuracy, room inventory, occupancy, and revenue opportunities. It also supports staff training, scheduling, shift coverage, and productivity, and ensures compliance with company policies, procedures, and brand standards. The position requires maintaining accurate reports, records, and front office systems, addressing guest concerns professionally, and leading by example in service and professionalism. The successful candidate can maintain composure and efficiency in a fast-paced, high-pressure environment.
Requirements
- Associate degree and 3 years of experience, or a bachelor's degree and 1 year of experience.
- Strong customer service, communication, and problem-solving skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable working flexible schedules, including nights, weekends, and holidays.
- Willingness to obtain required certifications in CPR, First Aid, Food Handler, and Alcohol Awareness.
Nice To Haves
- 3–5 years of progressive hotel or hospitality experience.
- Prior supervisory or leadership experience.
Responsibilities
- Provide exceptional guest service and ensure a welcoming front desk environment.
- Assist the Front Desk Manager with daily operations and staff supervision.
- Train, coach, and motivate front desk associates to meet service standards.
- Handle guest concerns and resolve issues quickly and professionally.
- Oversee check-in and check-out processes, reservations, and billing accuracy.
- Support scheduling, shift coverage, and team productivity.
- Monitor room inventory, occupancy, and revenue opportunities.
- Ensure compliance with company policies, procedures, and brand standards.
- Maintain accurate reports, records, and front office systems.
- Lead by example in professionalism, appearance, and service delivery.
- Maintain composure and efficiency in fast-paced, high-pressure situations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
