FRONT DESK AGENT- Wyndham Grand Pittsburgh
Blue Sky Hospitality Solutions•Pittsburgh, PA
•Onsite
About The Position
Wyndham Grand Pittsburgh Downtown is seeking a friendly and dependable Front Desk Agent to provide exceptional guest service from arrival through departure. The role welcomes guests, manages check-in and check-out, assists with reservations and guest inquiries, and helps ensure accurate payment and account handling. The Front Desk Agent coordinates with other hotel departments, responds to guest concerns, maintains shift records and an organized front desk, and follows procedures for guest privacy, security, and emergencies.
Requirements
- Strong customer service, communication, and problem-solving skills.
- Comfort using computers.
- Attention to detail when handling reservations, payments, and guest information.
- Ability to manage competing priorities while remaining courteous and composed.
- Dependability and a positive, team-oriented approach.
- Flexibility to work scheduled shifts, including weekends and holidays.
- Ability to perform essential duties, including prolonged standing, with or without reasonable accommodation.
Nice To Haves
- Previous hotel front desk experience.
- Experience with hotel property management systems.
Responsibilities
- Welcome guests and complete check-in and check-out procedures accurately and efficiently.
- Verify reservations, assign rooms, issue keys, and explain hotel amenities and services.
- Process payments, verify billing information, and maintain accurate guest accounts.
- Answer calls, assist with reservation inquiries, and communicate guest requests to appropriate departments.
- Coordinate with Housekeeping and Engineering regarding room readiness and maintenance needs.
- Respond to guest questions and concerns, resolve issues within their authority, and involve management when needed.
- Provide information about local attractions, dining, transportation, and hotel offerings.
- Follow procedures for guest privacy, identification, key security, and payment handling.
- Maintain accurate shift records and communicate outstanding items during shift changes.
- Keep the front desk and lobby-facing work areas professional and organized.
- Follow emergency procedures and promptly report safety or security concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
