ASSISTANT FRONT DESK MANAGER - Wyndham Grand Pittsburgh
About The Position
The Assistant Front Desk Manager supports daily front desk operations and staff supervision at Wyndham Grand Pittsburgh. The role helps deliver exceptional guest service and maintain a welcoming front desk environment. Responsibilities include training and motivating associates, addressing guest concerns, overseeing check-in and check-out, reservations and billing, supporting schedules and shift coverage, monitoring room inventory and occupancy, and maintaining compliance with company and brand standards. The position also maintains accurate reports and front office systems, identifies revenue opportunities, and models professional service while remaining efficient in fast-paced, high-pressure situations.
Requirements
- Associate degree and 3 years of experience, or bachelor’s degree and 1 year of experience.
- Strong customer service, communication, and problem-solving skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable working flexible schedules, including nights, weekends, and holidays.
- Willingness to obtain required certifications: CPR, First Aid, Food Handler, and Alcohol Awareness.
Nice To Haves
- 3–5 years of progressive hotel or hospitality experience preferred.
- Prior supervisory or leadership experience preferred.
Responsibilities
- Provide exceptional guest service and ensure a welcoming front desk environment.
- Assist the Front Desk Manager with daily operations and staff supervision.
- Train, coach, and motivate front desk associates to meet service standards.
- Handle guest concerns and resolve issues quickly and professionally.
- Oversee check-in/check-out processes, reservations, and billing accuracy.
- Support scheduling, shift coverage, and team productivity.
- Monitor room inventory, occupancy, and revenue opportunities.
- Ensure compliance with company policies, procedures, and brand standards.
- Maintain accurate reports, records, and front office systems.
- Lead by example in professionalism, appearance, and service delivery.
- Maintain composure and efficiency in fast-paced, high-pressure situations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
