Front Desk Agent

Marriott • Cleveland, OH

4d

About The Position

The Front Desk Agent serves as a Guest Experience Expert, helping create memorable and distinctive guest experiences throughout the stay. The role involves taking initiative to provide a range of services, processing operational needs, responding to guest requests, completing reports, and sharing information about local highlights. The position is empowered to move around the work area and take appropriate action to support guests.

All associates are expected to help maintain a safe workplace, follow company policies and procedures, protect confidential information and company assets, uphold quality standards, and maintain a professional uniform, appearance, and communication. The role requires extended periods of standing, sitting, or walking, as well as handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested. The role also supports the delivery of The Ritz-Carlton Gold Standards and its luxury service expectations.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as a preferred qualification.
• No supervisory experience is listed as a preferred qualification.
• No license or certification is listed as required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent

Responsibilities

• Provide services that guide guests through their stay and help create memorable experiences.
• Process operational needs, respond to guest requests, complete reports, and share local-area highlights.
• Take initiative and move around the work area to address guest and operational needs.
• Follow company policies and procedures; maintain confidentiality and protect company assets.
• Help maintain a safe workplace and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Deliver The Ritz-Carlton Gold Standards and provide gracious, thoughtful service.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED