Front Desk Agent

DoubleTree • Nashville, TN

4d • Onsite

About The Position

The Front Desk Agent warmly welcomes guests and provides exceptional service throughout their stay. Working with the front desk team, this role helps ensure guest satisfaction by creating seamless experiences from arrival onward and making guests’ stays memorable. The position is at the DoubleTree by Hilton–Nashville Downtown, a full-service hotel in downtown Nashville with 343 rooms, a Starbucks, and 15,000 square feet of event space.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer-service or guest-facing role.
• Comfort and proficiency working on a computer with Microsoft Outlook, Word, and Excel.
• Ability to lift, carry, push, or pull 10 pounds.
• Ability to stand for the majority of the shift.

Nice To Haves

• One year of hotel front desk experience is preferred.
• Previous experience with hotel property management systems (PMS), including OnQ, is a plus.

Responsibilities

• Deliver courteous, attentive service and care to guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline guest check-in and check-out.
• Answer incoming phone calls promptly and professionally.
• Multitask in a dynamic environment.
• Resolve guest concerns through attentive service recovery.

Benefits

• Early pay or earned wage access.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Pet discount program.
• Identity theft protection.
• Prepaid legal support.
• Flexible spending accounts.
• 401(k) matching.
• Life insurance.
• Critical accident or illness coverage.
• Short- and long-term disability coverage.
• Paid time off.
• Wellness programs.
• Hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED