Front Desk Agent - Sheraton Detroit Metro Airport

Remington Hotels • Romulus, MI

1d

About The Position

The Front Desk Agent greets and communicates cordially with hotel guests and checks them in and out promptly and professionally. The role assists with pre-registration and reservation blocking, handles hotel charges and payments accurately, and maintains working knowledge of front office systems and procedures. The agent reviews reservations with special requests, blocks rooms accordingly, understands hotel rates and discounts, and takes reservations, including same-day reservations. The role also follows cancellation and relocation procedures when necessary.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules that may include nights, weekends, and holidays.
• Ability to work as part of a team focused on providing great guest experiences.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors where applicable.
• Ability to hear and participate in conversations and meetings, and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests and check them in and out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front office computer or manual system, including routine and infrequent transactions.
• Handle cash, checks, and credit card information accurately, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and procedures for handling them.
• Follow reservation procedures, including taking same-day reservations, and take reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed