Front Desk Agent - Sheraton Detroit Metro Airport

Remington Hospitality•Romulus, MI

About The Position

The Front Desk Agent greets and communicates with hotel guests, checks them in and out, and supports reservation and front-office operations. The role requires knowledge of the front-office computer or manual system, hotel rates and discounts, payment procedures, and reservation, cancellation, and relocation processes. The agent also handles cash and payment information accurately and works with colleagues to provide a positive guest experience.

Requirements

High work ethic and self-initiative.
Ability to work varying schedules, potentially including nights, weekends, and holidays.
Ability to communicate effectively verbally and in writing.
Ability to use a computer, keyboard, mouse or trackpad, and office equipment.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.
Ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
Ability to lift and/or move 10–25 pounds as needed.

Responsibilities

Greet guests and communicate with them cordially, promptly, and professionally.
Check guests in and out of the hotel.
Assist with pre-registration and blocking reservations when necessary.
Post charges promptly, accurately, and efficiently.
Maintain working knowledge of the front-office computer or manual system, including daily and infrequent transactions.
Handle cash, checks, and credit card information for guest payments, and make change correctly.
Review reservations with special requests and block rooms accordingly.
Know hotel rates and discounts and how to handle them.
Follow reservation procedures, including taking same-day reservations in approximately two minutes.
Follow cancellation and relocation procedures when necessary.
Work as part of a team to provide great experiences for guests.