Return Agent - Detroit Airport

Enterprise Mobility•Romulus, MI

1d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at Detroit Metro Airport. The role provides friendly, efficient service throughout the rental return process, assisting customers and helping ensure transactions are handled quickly. The position is full-time, pays $17 per hour plus monthly bonus incentives, and is in a union environment. Open availability is required for varying shifts, including mornings, afternoons, evenings, nights, weekends, and holidays, according to shift bids. The work is located at Detroit Metro Airport in Romulus, Michigan, and takes place outdoors in parking lots and garages.

Requirements

Must be at least 18 years old.
Must be authorized to work in the U.S. and not require work authorization sponsorship now or in the future.
High school diploma or G.E.D. required.
At least 6 months of customer service experience.
Valid driver's license with no more than 2 moving violations in the last 3 years.
No drug- or alcohol-related convictions on driving record in the last 5 years.
Ability to work outdoors in parking lots and garages in the elements, with long periods of standing.
Ability to work varying shifts, including mornings, evenings, nights, weekends, and holidays.
Open availability to accommodate shift schedules in a union environment.

Responsibilities

Greet customers as they arrive on the lot using the prescribed dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Review rental charges and provide customers with an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about their service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when appropriate.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.