Return Agent - St. Pete/Clearwater International Airport

Enterprise•Clearwater, FL

13h•Onsite

About The Position

Enterprise Mobility is hiring a Return Agent for the National/Alamo brands at St. Pete/Clearwater International Airport. The Return Agent provides friendly, efficient service during the rental return process, assists customers, and helps ensure transactions are completed quickly and accurately. The position is located at 14700 Terminal BLVD, Clearwater, FL 33762, and starts at $16.00 per hour. The schedule is Thursday through Monday, 10:00 a.m. to 6:00 p.m., with Tuesday and Wednesday off. The role includes greeting customers, reviewing rental charges, providing receipts and airport transportation information, checking returned vehicles, and directing vehicles to appropriate lot locations. Enterprise Mobility offers paid time off, employee rental car discounts, a retirement savings plan with 401(k) matching profit sharing, health, life, dental, and vision insurance, and training and development.

Requirements

High school diploma or G.E.D.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license, with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related convictions on the driving record within the past 5 years (DUI/DWI).
Authorized to work in the United States without requiring work authorization sponsorship from the company now or in the future.
Must be able to work Thursday through Monday, 10:00 a.m. to 6:00 p.m., with Tuesday and Wednesday off, apart from religious observation.
At least 18 years old.

Responsibilities

Greet customers as they arrive on the lot using the prescribed dialogue.
Remind customers to check for personal belongings and identify any items found in vehicles with the unit number, date, and time before turning them in to lost and found.
Advise customers of rental charges and provide an accurate receipt.
Provide professional and courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue, ask about their service and satisfaction, and document dissatisfaction.
Check incoming vehicles discreetly for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.