Return Agent - St. Pete/Clearwater International Airport

Enterprise Mobility•Clearwater, FL

2d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at St. Pete/Clearwater International Airport. The role provides friendly, efficient service throughout the rental return process, assists customers returning vehicles, and helps maintain an efficient environment and quick transactions. The position is located at 14700 Terminal BLVD, Clearwater, FL 33762, and starts at $16.00 per hour. The available schedules are Thursday–Monday, 10:00 AM–6:00 PM, or Thursday–Monday, 4:00 AM–12:00 PM.

Requirements

High school diploma or G.E.D.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license, with no more than 2 moving violations and/or at-fault accidents in the past 3 years and no drug- or alcohol-related convictions on the driving record in the past 5 years.
Must be authorized to work in the United States and not require current or future work-authorization sponsorship from the company.
Must be at least 18 years old.
Must be able to work one of the listed schedules, apart from religious observation: Thursday–Monday, 10:00 AM–6:00 PM, or Thursday–Monday, 4:00 AM–12:00 PM.

Responsibilities

Greet customers as they arrive on the lot using the prescribed dialogue.
Remind customers to check for personal belongings.
Record identifying details for items found in vehicles and turn them in to lost and found.
Advise customers about rental charges and provide accurate receipts.
Provide professional, courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about their service and satisfaction, and document dissatisfaction.
Check incoming vehicles discreetly for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify that they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.