Full Time Return Agent at Honolulu Airport

Enterprise•Honolulu, HI

12d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Return Agent at its National location at Honolulu International Airport, Honolulu, HI 96819. This position requires a 40-hour work week. Available schedules are: 10:00 AM–6:30 PM Friday through Tuesday; 2:30 PM–11:00 PM Tuesday through Saturday; or 12:00 PM–8:30 PM Monday and Tuesday and 2:30 PM–11:00 PM Friday through Sunday. Starting pay is $18.56 per hour. The Return Agent provides friendly, efficient, and knowledgeable service throughout the rental car return process. The role includes accurately completing transactions, advising customers about rental charges, inspecting returned vehicles, and handling customer concerns in accordance with company quality standards. The position is offered as regular full-time employment and includes paid time off, an employee discount, a retirement savings plan with 401(k) match and profit sharing, health, life, dental, and vision insurance, and training and development. Employee, customer, and community safety and wellbeing are stated as top priorities. Enterprise Mobility is an Equal Opportunity Employer and welcomes applicants with disabilities and veterans.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than 3 moving violations and/or at-fault accidents on the driving record in the past 3 years.
Must have no drug- or alcohol-related conviction on the driving record in the past 5 years.
Must be authorized to work in the United States and not require company work authorization sponsorship now or in the future.
Must be able to work 40 hours per week based on business needs, aside from religious observation.

Responsibilities

Greet customers as they arrive on the lot using prescribed, appropriate dialogue.
Remind customers to check for personal belongings and identify and submit found items to lost and found with the vehicle unit number, date, and time.
Review rental charges and provide customers with an accurate receipt.
Provide professional, courteous information about transportation to the airport terminal and thank customers using prescribed dialogue.
Ask customers about their service and satisfaction and document dissatisfaction.
Discreetly inspect incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turn-back, time or mileage, recall, or other special locks and verify they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify they are moved to the proper lot location.
Keep the lot organized to support access and traffic flow.
Understand rental and return documents, fuel services, days, extra hours, surcharges, optional coverages, and damage/loss report procedures.