Return Agent - Sky Harbor Airport - Full Time

Enterprise Mobility•Phoenix, AZ

9d•Onsite

About The Position

The Return Agent for National/Alamo at Enterprise Mobility’s Sky Harbor Airport Rental Car Center provides friendly, efficient service throughout the rental car return process. The agent assists customers, helps ensure transactions are quick and accurate, and maintains an organized lot. This is a full-time position requiring 40 hours per week and pays $17 per hour. The listed schedules are Sunday–Thursday, 8:00 a.m.–4:30 p.m.; Tuesday–Saturday, 8:00 a.m.–4:30 p.m.; or Friday–Monday, 8:00 a.m.–6:30 p.m. Enterprise Mobility offers paid time off, employee rental car discounts, a retirement savings plan with 401(k) matching profit sharing, health, life, dental, and vision insurance, and training and development. Enterprise Mobility is an equal opportunity employer and considers applicants with disabilities and veterans.

Requirements

Must be at least 18 years of age.
Must have at least one year of face-to-face customer service experience within the last five years.
Must have a valid driver’s license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related convictions (DWI/DUI) on the driving record in the last three years.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
Must be able to work one of the listed schedules, apart from religious observation.
Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months.

Responsibilities

Greet customers as they arrive on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Advise customers of rental charges, review those charges, and provide an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recalls, or other special locks, and verify their movement to the correct lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the correct lot location.
Keep the lot organized to support ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.