Administrative Representative - Sky Harbor International Airport - Full Time

Enterprise Mobility • Phoenix, AZ

4d • Onsite

About The Position

The Administrative Representative provides a high level of customer service to internal and external customers, primarily by phone, while also providing administrative support. The role is located at Sky Harbor International Airport and pays a starting rate of $18.00 per hour based on a 40-hour workweek. The schedule is Tuesday through Saturday, 2:00 p.m. to 10:30 p.m.

Requirements

• At least 1 year of prior customer service experience within the past 5 years.
• Intermediate or advanced PC proficiency, including Office 365 products.
• Valid driver's license with no more than two chargeable moving violations or accidents within the last 3 years.
• No drug- or alcohol-related driving convictions (DWI/DUI) within the past 5 years.
• Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
• Must be at least 18 years old.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer information or resolution needs, including calls involving branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers and assess their rental needs, primarily over the phone.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Assist with or perform customer pick-ups safely and courteously when needed.
• Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed