Exit Booth Agent - Sky Harbor Airport - Full Time

Enterprise • Phoenix, AZ

7d • Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring an Exit Booth Agent to provide friendly, efficient service throughout the rental car process at the Sky Harbor Airport Rental Car Center. The role supports Emerald Aisle members by greeting them, fulfilling their needs, and helping them select an appropriate vehicle according to program guidelines. The agent creates an orderly, welcoming environment and helps make transactions quick and efficient.

This is a full-time position of 40 hours per week, paying $17 per hour. The listed schedules are Sunday–Thursday, 8:00 a.m.–4:30 p.m.; Tuesday–Saturday, 8:00 a.m.–4:30 p.m.; or Friday–Monday, 8:00 a.m.–6:30 p.m.

Requirements

• Must be at least 18 years of age.
• At least 1 year of face-to-face customer service experience within the last 5 years.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related convictions (DWI/DUI) on the driving record in the last 3 years.
• Must be authorized to work in the United States and not require employment-authorization sponsorship from the company now or in the future.
• Must be able to work one of the listed schedules, apart from religious observation.
• Must not have interviewed with Enterprise for a customer-service position at Sky Harbor in the last 12 months.

Responsibilities

• Prepare rental documents accurately and completely.
• Verify vehicle information and VIN numbers for security and vehicle control.
• Offer Emerald Aisle members the refueling option.
• Maintain a neat and orderly appearance of the Exit Booth and surrounding areas.
• Keep the Exit Booth stocked with appropriate customer-service supplies.
• Give customers undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers.
• Thank customers at the conclusion of transactions.
• Assist customers with directions, maps, local-area information, and appropriate service information.
• Resolve customer-service issues effectively and efficiently as needed.
• Perform other customer-service-related duties to ensure service levels meet customer needs.
• Improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed