Administrative Representative - Sky Harbor International Airport - Full Time

Enterprise•Phoenix, AZ

2d•Onsite

About The Position

Enterprise Mobility is hiring an Administrative Representative at Sky Harbor International Airport. The role provides customer service to internal and external customers, primarily by phone, while also providing administrative support. The position pays $18.00 per hour based on a 40-hour workweek and is scheduled Tuesday through Saturday from 2:00 p.m. to 10:30 p.m. The representative assists customers and business contacts with reservations, rate quotes, questions, rental needs, returns, and related transactions. Duties also include administrative and basic accounting tasks, vehicle check-in and condition assessment, and occasional vehicle cleaning or customer pick-ups.

Requirements

At least 1 year of prior customer service experience within the past 5 years.
Intermediate or advanced PC proficiency, including Office 365 products.
A valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
No drug- or alcohol-related convictions on the driving record (DWI/DUI) in the past 5 years.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
Must be at least 18 years old.

Responsibilities

Answer incoming calls regarding reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers and assess their rental needs, primarily by phone.
Greet customers in a friendly and timely manner, provide directions, and offer general assistance.
Assist in assessing rental vehicle condition upon return.
Process returns, check-ins, and exit kiosk transactions.
Assist with or perform customer pick-ups safely and courteously when needed.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform miscellaneous and backup job-related duties as assigned.