Return Agent - Sky Harbor Airport - Full Time

Enterprise•Phoenix, AZ

7d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at the Sky Harbor Airport Rental Car Center. The Return Agent provides friendly, efficient service throughout the rental car return process, assists customers, and helps make transactions quick and efficient. This is a full-time position scheduled for 40 hours per week and pays $17 per hour. The listed schedules are Sunday–Thursday, 8:00 a.m.–4:30 p.m.; Tuesday–Saturday, 8:00 a.m.–4:30 p.m.; or Friday–Monday, 8:00 a.m.–6:30 p.m.

Requirements

Be at least 18 years of age.
Have at least one year of face-to-face customer service experience within the last five years.
Have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Have no drug- or alcohol-related convictions (DWI/DUI) on the driving record in the last three years.
Be authorized to work in the United States without requiring current or future work authorization sponsorship from the company.
Be able to work one of the listed schedules, apart from religious observation.
Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months.

Responsibilities

Greet arriving customers using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Review rental charges and provide customers with an accurate receipt.
Provide professional and courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Check incoming vehicles discreetly for damage and direct customers to the counter to complete a damage/loss report.
Use the proper statement to determine whether a vehicle is returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time, mileage, recall, or another special lock, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized to support access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.