Exit Booth Agent - Sky Harbor Airport - Full Time
About The Position
Enterprise Mobility’s National/Alamo brand is hiring an Exit Booth Agent to provide friendly, efficient service throughout the rental car process. The agent greets Emerald Aisle members, fulfills their needs, and helps select vehicles according to Emerald Aisle program guidelines. The role also helps create an efficient environment for all customers and makes rental transactions quick and convenient. This is a full-time position of 40 hours per week, located at the Sky Harbor Airport Rental Car Center, paying $17 per hour. The listed schedules are Sunday–Thursday, 8:00 a.m.–4:30 p.m.; Tuesday–Saturday, 8:00 a.m.–4:30 p.m.; and Friday–Monday, 8:00 a.m.–6:30 p.m. Candidates must be able to work the listed shift/schedule, apart from religious observation.
Requirements
- Must be at least 18 years of age.
- At least 1 year of face-to-face customer service experience within the last 5 years.
- Valid driver’s license, with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
- No drug- or alcohol-related driving convictions (DWI/DUI) in the last 3 years.
- Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
- Must be able to work one of the listed schedules, apart from religious observation.
- Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months.
Responsibilities
- Prepare rental documents accurately and completely.
- Verify vehicle information and VIN numbers for security and vehicle control.
- Offer Emerald Aisle members the refueling option.
- Maintain a neat and orderly appearance of the Exit Booth and surrounding areas.
- Keep the Exit Booth stocked with appropriate supplies.
- Give customers undivided attention while assisting them at the exit booth.
- Make eye contact and greet all customers.
- Thank customers at the conclusion of transactions.
- Assist customers with directions, maps, local-area information, and appropriate service information.
- Resolve customer service issues effectively and efficiently as needed.
- Perform other customer-service-related duties to meet service-level needs.
- Improve job performance through self-assessment, skill development, training, and goal setting.
- Maintain regular and reliable attendance and punctuality.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
