Front Desk Agent

Claremont•Arlington, MA

4d•Onsite

About The Position

Homewood Suites Arlington/Cambridge is seeking a dedicated, enthusiastic full-time Front Desk Agent. The role serves as the main point of contact for hotel guests, handling their requests, concerns, and needs. The position requires availability for day, night, and weekend shifts. The Front Desk Agent reports to the General Manager or Assistant General Manager.

Requirements

High school graduate or equivalent.
Must speak, read, write, and understand English.
Must be available to work weekdays and weekends, including shifts from 7am–3pm, 3pm–11pm, and 10am–7pm.
Ability to frequently sit, stand, and walk during the shift.
Ability to occasionally lift and carry up to 40 pounds.

Nice To Haves

Previous hotel-related experience is desired.

Responsibilities

Provide courteous hospitality to guests and associates.
Proactively offer additional services and inform guests about hotel facilities and local attractions.
Administer hotel guest payment policies.
Maintain a positive work atmosphere through professional conduct and communication with guests, vendors, coworkers, and management.
Post all charges, including valet and other miscellaneous charges, to guest accounts.
Maintain the hotel key security system.
Oversee guest safe deposit boxes.
Verify credit cards and balance the bank at the end of the shift.
Run and verify the availability report at the beginning of the shift and update it as needed.
Review the communications log at the beginning of the shift.
Know and follow hotel emergency procedures.
Immediately notify the appropriate supervisor of room-related problems.
Complete guest check-ins and checkouts as expeditiously as possible.
Use the hotel phone system to transfer calls to rooms and voicemail.
Promptly distribute mail to guests and notify them of its arrival.