Front Desk Agent

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

3d

About The Position

As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will manage guest inquiries and reservations and address issues that may arise. The role is in the Front Office department and reports to the Front Office Manager.

Requirements

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multitask and prioritize tasks.
• Attention to detail and accuracy.
• Basic computer skills, including proficiency in property management systems.

Nice To Haves

• Previous experience in the hospitality industry.

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Assist guests with check-in and check-out procedures, including room assignments and payment processing.
• Handle guest inquiries and requests promptly and efficiently.
• Provide information about hotel amenities, local attractions, and transportation options.
• Resolve guest complaints and issues in a timely and professional manner.
• Process reservations and cancellations.
• Manage room assignments and room blocks.
• Update and maintain accurate guest records.
• Answer phone calls and respond to emails.
• Maintain a clean and organized front desk area.
• Adhere to hotel policies and procedures.
• Assist with other tasks as assigned.

Benefits

• Medical, dental, and vision benefits.
• Hotel discounts.
• Paid time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed