Front Desk Agent

Marriott • Newton, MA

4d • $20 - $21

About The Position

The Front Desk Agent creates a memorable first impression for guests through an engaging personality and exceptional customer service. The role includes checking in and registering guests, providing information about the hotel, its amenities, and the local area, and helping guests have a positive experience. The agent also supports hotel operations by communicating with staff and assisting other departments as needed.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide engaging customer service and take a sincere interest in guests.
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
• Resolve problems and provide guest recovery when things are not right.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff and provide other departments with necessary information.
• Know emergency procedures and policies.
• Maintain the house bank.
• Communicate pertinent information to the manager on duty.
• Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
• Assist other departments as needed.

Benefits

• Medical, dental, vision, life, and disability plans.
• 401(k) retirement savings plan.
• PTO and sick leave.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED