Front Desk Agent

Westgate Resorts • Kissimmee, FL

4d • Onsite

About The Position

The Front Desk Agent is the welcoming face of the property, creating memorable first and lasting impressions for arriving, in-house, and departing guests. The role supports smooth daily front desk operations through seamless registration experiences, attentive service, and accurate financial transactions. Front Desk Agents anticipate guest needs, resolve concerns, and collaborate across departments to deliver exceptional hospitality while demonstrating Westgate’s values of Passion, Integrity, and Work Ethic.

The position is at Westgate Vacation Villas & Town Center Resort in Central Florida. The listed pay rate is $16.50 per hour, with DailyPay available. The role requires weekend and holiday work, including night shifts (such as second shift), and may involve overtime. Previous customer service or hospitality experience is preferred but not required.

Requirements

• Previous customer service or hospitality experience is preferred but not required.
• Must be able to work weekends and holidays, including night shifts (such as second shift).
• Must be available for potential overtime.
• Must pass a background check and drug test and prove eligibility to work in the United States.
• Must meet grooming and appearance standards and uphold service standards and property-specific guidelines.

Nice To Haves

• Experience handling cash, credit card transactions, or using a point-of-sale system is helpful.
• Comfort using phones and basic computer systems.
• Additional hospitality or customer service training is a plus.

Responsibilities

• Greet guests and manage check-in and check-out processes, assigning accommodations according to established procedures.
• Answer guest inquiries, provide recommendations, and follow up promptly when additional information is needed.
• Take ownership of resolving guest concerns and providing service recovery.
• Perform cashiering functions, including settling folios, processing payments, and accurately posting charges.
• Handle reservations, confirmations, and modifications accurately and efficiently.
• Transmit and receive guest communications by phone, email, text, and in person professionally.
• Uphold service standards and property-specific guidelines.
• Maintain grooming and appearance standards that reflect the property’s brand image.
• Coordinate with housekeeping, concierge, and other departments to meet guest and owner needs.
• Promote room upgrades and property amenities in accordance with availability and pricing guidelines.
• Maintain an approachable and enthusiastic demeanor and a positive tone in guest interactions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Paid vacation, sick, and personal time
• Paid holidays
• 401(k) with company match
• DailyPay access to earnings
• Pregnancy, parental leave, and adoption assistance
• Wellness programs
• Flexible spending accounts
• Tuition assistance
• Military leave
• Employee Assistance Program
• Life, disability, accident, critical illness, and hospital insurance
• Pet insurance
• Discounts on hotels, cruises, resorts, restaurants, entertainment, and more
• Low-cost gym membership
• Annual scholarship of up to $40,000 for one eligible dependent of a current team member
• Career growth and advancement opportunities
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed