Front Desk Agent

Marriott • Bellevue, WA

4d

About The Position

The Front Desk Agent, referred to in the posting as a Guest Experience Expert, helps create a memorable guest experience throughout the guest’s stay. The role involves taking initiative and delivering a range of services, moving around the work area as needed, processing operational needs, responding to guest requests, completing reports, and sharing information about local attractions. The position calls for professional communication and appearance, adherence to company policies and quality standards, maintaining confidentiality, protecting company assets, and contributing to a safe workplace. Other reasonable duties may be requested.

Requirements

• The posting lists a high school diploma or G.E.D. equivalent as a preferred qualification.
• No related work experience is listed as preferred.
• No supervisory experience is listed as preferred.
• No license or certification is listed.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and help create a memorable experience.
• Process operational needs and guest transactions.
• Address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and contribute to a safe workplace.
• Maintain a professional uniform, personal appearance, and communication.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and disability insurance; accident insurance; adoption expense reimbursements; paid parental leave; and educational assistance.
• For Washington full-time applicants: paid sick leave, PTO accrual, and at least 7 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED