Front Desk Agent Jobs

About The Position

Requirements

• Demonstrates exceptional guest service skills with a commitment to providing world-class hospitality.
• Strong leadership, interpersonal, and communication skills with the ability to provide guidance and support to team members during assigned shifts.
• Excellent verbal and written communication skills.
• Ability to resolve guest concerns professionally and make sound decisions in a fast-paced environment.
• Strong organizational skills with the ability to prioritize, multitask, and adapt to changing business needs.
• Ability to maintain professionalism, discretion, and a positive attitude while working with guests, team members, and leadership.
• Proficient in hotel property management systems (PMS), Microsoft Office, and other hotel technology platforms.
• Basic math, cash handling, and computer skills.
• High school diploma or GED preferred.
• Minimum of one (1) year of front desk, guest service, or hospitality experience required.
• Experience using a hotel Property Management System (PMS) preferred.
• An equivalent combination of education and experience may be considered.

Nice To Haves

• Previous experience serving as a lead, trainer, or shift leader in a hotel or customer service environment preferred.

Responsibilities

• Provides shift leadership and operational support to the Front Desk team in the absence of a manager by assisting with workflow, answering questions, and helping ensure efficient daily operations.
• Leads by example in providing world-class guest service, creating a welcoming, friendly, and professional experience for every guest.
• Greets guests, completes check-in and check-out procedures, assigns guest rooms, and issues room keys while maintaining guest privacy and security.
• Assists in resolving guest concerns, requests, and service recovery situations promptly and professionally, escalating issues to management when appropriate.
• Answers questions regarding hotel services, amenities, local attractions, dining, shopping, transportation, and travel directions.
• Maintains accurate guest accounts, room availability, reservations, and other front desk records using the property's property management system.
• Processes guest payments, posts charges, balances cash transactions, and prepares deposits in accordance with company policies and procedures.
• Makes, modifies, and cancels guest reservations and assists with special requests to enhance the guest experience.
• Safeguards guest information and valuables in accordance with company policies and established security procedures.
• Understands and consistently follows hotel policies regarding cash handling, credit card transactions, guest privacy, and security.
• Communicates effectively with all hotel departments to ensure seamless operations and exceptional guest service.
• Assists with the training and onboarding of new Front Desk team members by demonstrating proper procedures, service standards, and company expectations.
• Maintains regular attendance, reports to work on time in proper uniform, and complies with all company policies, brand standards, and safety procedures.
• Performs other duties as assigned to support hotel operations and provides an exceptional guest experience.
• Embraces O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

Benefits

• 401(k) & Roth 401(k) with company match
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Earned wage access through DailyPay