Hotel Front Desk PT 1-9PM and 3-11PM shifts
About The Position
Courtyard by Marriott is seeking a Front Desk Agent to provide superior service to hotel guests. The role is the face of the hotel and includes welcoming guests, processing check-ins and check-outs in the property management system, handling guest and payment information, responding to guest requests, and explaining hotel services and amenities. The agent also takes, updates, and cancels reservations, entering relevant details into the hotel management system. Professional attire is required. Typical schedules are midshifts from 1:00 PM to 9:00 PM or 3:00 PM to 11:00 PM. The position requires flexibility to work weekends and holidays as needed. Those seeking full-time work may possibly have two additional 11:00 PM to 7:00 AM shifts.
Requirements
- Customer service experience; hotel-setting experience is preferred.
- A valid driver's license and an acceptable driving history, subject to company approval.
Nice To Haves
- High school diploma or equivalent.
- Computer knowledge, including intranet, property management systems, Word, and Excel.
- Customer service experience in a hotel setting.
Responsibilities
- Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
- Handle cash, credit card information, and goods at the property.
- Identify each guest's needs and provide relevant information about hotel services and amenities.
- Respond to guest requests in a timely manner.
- Take reservations from incoming callers and enter information into the hotel management system.
- Update and cancel reservations in the system as requested by guests.
- Dress in professional attire.
Benefits
- Paid weekly, every Friday.
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan with employer match.
- Paid vacation and sick time.
- Paid holidays.
- Tuition reimbursement.
- Flexible spending account.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Long-term disability insurance.
- Employee assistance program.
- Hotel discounts for employees, friends, and family.
- Wellness programs.
- Monthly employee appreciation activities and events.
- Learning and development opportunities.
- Employee referral program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
