Hotel Front Desk PT 1-9PM and 3-11PM shifts

Buffalo Lodging • University Park, FL

12d • Onsite

About The Position

Courtyard by Marriott is seeking a Front Desk Agent to provide superior service to hotel guests. The role is the face of the hotel and involves welcoming guests, supporting their stay, and creating an accommodating environment by identifying guest needs and sharing relevant information about hotel services and amenities. The position requires professional attire and includes mid-shifts from 1:00 PM to 9:00 PM or 3:00 PM to 11:00 PM. The schedule must be flexible to accommodate weekends and holidays as needed. Applicants seeking full-time work may possibly have two additional 11:00 PM to 7:00 AM shifts.

Buffalo Lodging Associates is a hotel management company based in Canton, Massachusetts, founded in 1996. It operates a portfolio of 50 hotels and partners with hotel brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International. The company describes its associates as welcoming, committed, and passionate, and emphasizes hospitality and operational excellence.

Requirements

• Customer service experience; experience in a hotel setting is preferred.
• A valid driver’s license and an acceptable driving history, subject to company approval.
• Must dress in professional attire.
• Must be flexible and able to work weekends and holidays as needed.

Nice To Haves

• High school diploma or equivalent is preferred.
• Computer knowledge, including intranet, property management systems, Word, and Excel, is strongly preferred.
• Hotel-setting customer service experience is preferred.

Responsibilities

• Greet guests and complete check-in and check-out procedures using the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers, provide excellent service, and enter reservation information into the hotel management system.
• Update or cancel reservations in the system at guests’ request.

Benefits

• Paid weekly (every Friday).
• Medical, dental, and vision insurance.
• Competitive 401(k) retirement savings plan with generous employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for employees, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED