Front Desk Agent
About The Position
Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced and stressful environment. Flexible scheduling may be required. Weekly hours vary according to guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. Island Hospitality provides a formal training and development program intended to support employee growth and career advancement. Team members can build on prior experience using the company's training tools and resources.
Requirements
- Strong communication skills and the ability to extend professionalism and courtesy.
- Ability to work in a fast-paced environment and handle stressful situations.
- Highly motivated team player with strong initiative and a desire for achievement.
- Effective workplace problem-handling skills, including anticipating, preventing, identifying, and solving problems.
- Readily available and approachable to guests while providing excellent guest service.
- Ability to stand, sit, or walk for extended periods.
Responsibilities
- Check in and check out hotel guests.
- Process payments according to established hotel requirements.
- Provide information and assistance to guests and vendors.
- Prepare necessary reports during each shift for the management team.
- Provide excellent guest service and remain approachable and available to guests.
- Anticipate, prevent, identify, and solve workplace problems as necessary.
Benefits
- Medical, dental, and vision insurance.
- HSA and FSA plans, including dependent care FSA.
- Identity theft protection insurance.
- Commuter benefits for transit and parking.
- Pet insurance.
- PTO and payroll incentives for annual wellness exams.
- Employee Assistance Program.
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
- Paid sick and vacation time.
- Family leave.
- 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
- Incentive-based bonus program.
- Free room nights at company hotels and employee discounts within the hotel brand.
- Discounts for friends and family within the hotel brand.
- Team member recognition and bonus.
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
- Career growth through an in-house training program with a path personalized to employee goals.
- Referral bonus program for any company location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
