Front Desk Agent

KW Property Management Careers•Miami, FL

13d

About The Position

The Front Desk Agent is a key liaison between community residents and guests, providing customer service and information to support a meaningful visit. The role welcomes and assists guests, monitors access to the premises, supports security and emergency procedures, maintains resident and key records, handles packages, and reports incidents and maintenance needs. The schedule is open to flexibility, with workdays and hours determined at the property and subject to change based on business needs.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
Ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.
Ability to meet the role's physical demands, including occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.

Nice To Haves

Some college.
Previous work experience in the hospitality industry is highly preferred.

Responsibilities

Greet guests as they enter the community and provide high-quality customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons, following all check-in policies and procedures.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key control system and ensure all keys are locked and accounted for.
Accept and process packages delivered to the front desk, and assist the Concierge with package deliveries as needed.
Know how to operate the fire alarm system and report incidents to management.
Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
Follow emergency response procedures and coordinate with Management, the Chief Engineer, or Fire Rescue and Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.