Front Desk Agent

Horseshoe Bay Resort • Scottsdale, AZ

13d

About The Position

Crescent Hotels & Resorts is hiring a Front Desk Agent for the Remi Hotel, a new-build Autograph Collection hotel in downtown Scottsdale's Entertainment District. The 161-room hotel features five food and beverage outlets and is adjacent to Maya Day + Nightclub. The Front Desk Agent welcomes guests, completes registration and checkout, provides hotel and local-area information, promotes hotel services, responds to requests and resolves guest concerns.

Requirements

• Ability to communicate in English.

Nice To Haves

• One year of previous hotel front desk experience is highly preferred.
• Marriott brand and service knowledge is preferred.

Responsibilities

• Greet guests according to service standards and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting programs and outlets, and providing welcome packets and directions.
• Assist guests with checkout by accounting for rooms and services, using the point-of-sale system, handling money, processing credit and debit cards and other payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories and rates, packages, promotions, the local area, and other hotel products, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, research concerns, and negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Excellent compensation package.
• Exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Discounts at Marriott properties worldwide.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed