Moxy Hotel Front Desk Agent- Fosse Experience Preferred

LBA Hospitality•Atlanta, GA

8d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for the Moxy Hotel. The role manages front-desk activities, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. The associate may also serve as Manager on Duty when assigned.

Requirements

Previous customer service, sales, reservations, or guest-relations experience preferred.
High school diploma or equivalent preferred.
Strong communication, problem-solving, conflict-resolution, and computer skills.
Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.
Able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds, with or without reasonable accommodation.
Available for varied shifts, potentially including evenings, weekends, and holidays.
Employment may be subject to job-related screening consistent with company policy and applicable law.

Nice To Haves

Fosse experience.
Previous customer service, sales, reservations, or guest-relations experience.
High school diploma or equivalent.

Responsibilities

Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
Use the property-management system to post charges, prepare bills, collect payments, and balance transactions.
Verify payment methods and reconcile cash, checks, credit cards, and departmental transactions at the end of each shift.
Promote hotel services, amenities, future reservations, and available room options.
Identify potential sales opportunities and share leads with the appropriate team member.
Resolve guest concerns professionally and document service-recovery efforts.
Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
Maintain clean, organized lobby, market, dining, and front-desk areas.
Follow guest-privacy, safety, security, cash-handling, and emergency procedures.
Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.