Moxy Hotel Front Desk Agent- Fosse Experience Preferred

MOXY ATLANTA DOWNTOWN•Atlanta, GA

10d•Onsite

About The Position

LBA Hospitality is hiring a Front Desk Agent to help create a welcoming, memorable experience for hotel guests. The role manages front-desk activities, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. The associate may also serve as Manager on Duty when assigned. This is an on-site position that may involve varied shifts, including evenings, weekends, and holidays. Employment may be subject to job-related screening consistent with company policy and applicable law.

Requirements

Strong communication, problem-solving, conflict-resolution, and computer skills.
Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.
With or without reasonable accommodation, able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds.

Nice To Haves

Previous customer service, sales, reservations, or guest-relations experience is preferred.
High school diploma or equivalent is preferred.
Fosse experience is preferred.

Responsibilities

Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
Promote hotel services, amenities, future reservations, and available room options.
Identify potential sales opportunities and share leads with the appropriate team member.
Resolve guest concerns professionally and document service-recovery efforts.
Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
Maintain a clean, organized lobby, market, dining, and front-desk area.
Follow guest-privacy, safety, security, cash-handling, and emergency procedures.
Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.
Serve as Manager on Duty when assigned.