Hotel Guest Experience Front Desk - Moxy Hotel Springfield

O'Reilly Hospitality Management LLC • Springfield, MO

2d • Onsite

About The Position

The Guest Service Representative, also described as a Guest Experience Host, welcomes hotel guests and provides a lively, personable experience at the Moxy Hotel by Marriott in Springfield, Missouri. The role handles guest check-ins and check-outs, serves drinks, offers local recommendations, and helps create Moxy’s social atmosphere. Responsibilities also include assisting with registrations and room assignments, responding to guest inquiries, managing availability and accounts, processing charges and payments, taking reservations, communicating with other departments, and supporting team members.

Requirements

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.
• Flexible availability, including nights, weekends, and holidays.
• Ability to stand for long periods and lift up to 40 pounds.

Nice To Haves

• High school diploma or GED preferred.
• Hospitality customer service experience preferred.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.
• Handle guest check-ins and check-outs, serve drinks, and share local recommendations.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time Team Members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED